Emma India · Internal tool

Every walk-in. Every follow-up. One place.

We capture every walk-in in seconds, run our 3-step WhatsApp and call cadence, and track every conversion — without a single spreadsheet.

WhatsApp Queue
D+1 follow-up
Natrajan — Eden
Send
Vinitha — All mattresses
Send
Kashim — Original / Eden
Send

What we use it for

Two recovery loops, one app, one workspace per store.

Available now

Walk-in Follow-ups

We capture every walk-in in 15 seconds. WhatsApp on D+1, calls on D+2 and D+3 — queued automatically. Click-to-WhatsApp with a pre-filled message. Click-to-call from any device.

Coming soon

Abandoned Cart Conversions

Online abandoned carts auto-routed to the nearest store. Same 3-step cadence, with a message about exclusive in-store offers and touch-and-feel.

Available now

Conversion Analytics

Funnel from walk-in → WhatsApp → calls → conversion. Revenue, conversion rate, SLA breaches, loss reasons — by store and across all stores.

Our stores

Every store has its own private workspace. Stores can't see each other's numbers, leads, or performance — only HQ sees the network view.

Emma Store — Bangalore BTM
Bangalore
Emma Store — Chennai
Chennai
Emma Store — Coimbatore
Coimbatore
Emma Store — Hyderabad
Hyderabad
Emma Store — Kochi
Kochi
Emma Store — Koramangala
Bangalore
Emma Store — Kottayam
Kottayam
Emma Store — Kozhikode
Kozhikode
Emma Store — Madurai
Madurai
Emma Store — Salem
Salem
Emma Store — Thiruvananthapuram
Thiruvananthapuram
Emma Store — Thrissur
Thrissur